5 Important Things To Tell Your Clients *Before* They Book A Reading With You
improve your customer service skills and dramatically reduce potential misunderstanding
Are you actively taking clients as an intuitive professional? Seeking new leads for your life coaching business? Having trouble with the types of clients you are booking?
There is such a thing as the right type of client for you.
Each and every intuitive practitioner has an ideal client base.
This suite of ideal clients consist of members of the true population of individuals on this earth, whom they came here to serve. Your ideal client base consists of like minded folks, who share your values, value your help and will provide you compensation for that help without question.
and It's time for you to connect with them.
If you have a currently have an online presence, there are a few things you can do to assure that the right type of clients, find and begin booking session with you.
5 Things You Should Tell Prospective Clients Before They Book a Session With You
to weed out bad clients and to help your ideal clients, become better clients
Anything the client can do to prepare.
Your clients want to have a good experience and since a reading is actually a three way flow between three different circuits, their good participation is actually beneficial to the outcome. Good participation means prepared participation and the clearer and more receptive each circuit is, the better the flow, and the better the reading. Help your client have the best session possible, by giving them a just a few pointers on what they can to do better participate in the session and open up their capacity to be more receptive.
The primary modality through which you receive information.
Not all mediums receive messages the same way, receive the same types of information, or deliver the information like other mediums do. To reduce potential misunderstanding and to make sure your client knows what they are booking before they do, make sure that you make as clear as you can, a description of your gifts and how they work, available for your clients.
The source of your information.
If you are healer, where or with whom to do connect with to receive your energy? If you are a medium, what types of spirits can generally be expected to be present at your sessions? If you have a specific religious faith, what is it?
While all of us, at the end of the day, connect to the same Source for healing, spiritual information, this information is routed through many forms - and it’s important for your clients to know which form energy comes through you. Make sure your clients have a general idea of which types of spirits, which dogma or practice, or which aspect of a certain belief system you follow and connect with when practicing your work. That way, if you’re typically bringing through angels, you’ll avoid the awkward scenario of a person booking a session with you, that would really rather connect with a dead person.
How a session with you generally works (aka - how you deliver that information).
In my experience, no two readings have ever been the same, but by and large there is a basic outline that I follow when offering certain services. And I share this outline with my clients to avoid any misunderstandings or failed expectations. When you make it clear to your client how a session(s) with you is going to work *before* the session, they’ll have a much better time being present for the session itself - because their mind won’t be constantly engaged on what could happen next and they’ll be less disappointed by what they do receive.
Consider providing a basic general outline of certain sessions for your clients to review on your website, in your booking emails, or simply, in the 5-10 minutes prior to delving into the session itself.
Technical details regarding scheduling, recording devices and payment.
Before a client emails or calls you to book a session, make sure it is clear to them:
your available hours
whether or not you do sessions on weekends (people are bound to ask)
if you are available for distance work - such as readings via telephone or email
if you will record their session or if they are allowed to record (again, bound to ask)
how and when they will provide you with payment
if you are available for group sessions, events or classes
Making this information readily available will save you countless hours of administration time, as these are the most common questions asked by a client who is interested in working with a psychic in their area. The answers to these questions are often determining factors that will help a client decide to book a session with you, so it’s worth having up on your site to avoid making unnecessary contact with clients who don’t like your criteria. Defining this information will also help you, too. Setting your boundaries will help you stick to a work life balance and it will give you an opportunity to screen out potential clients on your end.
Providing this type of information on your website will help your clients make better decisions about booking you, before they do, saving you a ton of customer service hassle and headache, in the long term.
For more tips on client management just like this one, check out the Managing Your Gifts eBook.
Amanda Linette Meder is a psychic medium and online business owner, successfully running a website with over 2 million visitors each year. She coaches other psychics, mediums, and healers on how to develop their gifts and their businesses, without losing their sanity. Learn more about Amanda here.